The Best Customer Service is No Customer Service…Sort of.

customer serviceAsk anyone in business what the most important aspect of running a business is and you’ll get a lot of different answers. Many of those answers though, will be customer service related. We’ve all been raised to believe that the customer is always right. Superior customer service is what will help separate your organization from the competition, right?

Well, not exactly. Not anymore, at least. Continue reading

Why Do Companies Adopt an ITaaS Model?

ITaaSIt’s obvious that we’re living in a data driven world. Companies are collecting and storing more customer data than ever. This trend is only going to continue in the years to come, so making sure your organization is ready to keep up with this trend is more important than ever.

An organization’s IT Infrastructure is a complex and evolving network that needs to be monitored 24/7 to ensure that data is both accessible and secure. As a company grows, so does it’s IT needs. ITaaS (IT as a Service) is a concept that alters the way technology is delivered to an organization. In effect, it turns technology into a commodity and allows an enterprise to be provided with exactly the amount of hardware, software, and support it needs for a predetermined monthly or yearly fee. Continue reading