Career Opportunities

We’re hiring!  If you are in the Buffalo New York area, and want to be part of a growing company with great opportunities to gain experience, we want you! Please send your resumes to internal@colocrossing.com for our review. See the list below for current career opportunities.

Operations
Technical Support
  • Location: Buffalo, NY
  • Full time or part time
  • Shift: Be Flexible
  • Prior Experience: 1-3+ years
  • Education Requirement: High school diploma, college and technical certifications are a plus

We’re looking for technical support representatives who can quickly diagnose customer problems relating to all manner of IT hardware and software. This includes, but is not limited to, Windows, Linux, and FreeBSD operating systems, with AMD and Intel based hardware. Experience with cPanel, Plesk, TCAdmin, and Webmin are a plus. Applicants should be friendly, have a positive attitude, and excellent written and verbal English skills.

Sales
Account Manager
  • Location: Buffalo, NY
  • Full time or part time
  • Shift: 9-5
  • Prior Experience: 1-3+ years
  • Education Requirement: High school diploma

Account managers are responsible for bringing in sales from new and existing customers. Duties include fielding sales calls/emails and building client relationships. Having the necessary background in order to effectively sell technical services is preferred. Communications between account managers and customers must be professional and precise to give customers the best experience possible. Salary and incentives based compensation is offered.

Hosting Checklist

Companies looking for internet hosting have an important decision to make.  Dedicated servers, or colocation? The decision is not an easy one most often, and the reasons for choosing one over the other depends on each companies unique circumstances.

Before making a decision one way or the other, make sure you discuss each option with a sales representative.  Make sure you have your requirements drawn out, including the number of servers you’ll need, any advanced storage requirements, bandwidth needs, and support.

Below is a checklist for each option I would want to use if I were in the market for hosting:

Dedicated Server:

  • How many servers do I need?
  • How much power, per server do I need?  Are my applications CPU, memory, or bandwidth intensive?
  • Where do I want my servers located?  Do I want them in more then one location for redundancy?
  • Do I need RAID?
  • What operating system do I need?  If my applications run native to *nix, and if so, do I have the necessary skills in order to manage the server?

Colocation:

  • How much physical space and power do I need?
  • Where are my servers going to be located?  Am I in close proximity to go to the datacenter and work on my equipment if needed?
  • What is the reputation like of host XYZ?
  • What kind of bandwidth is available in the datacenter?  How much do I need?
  • Is the datacenter able to handle expansion if I need to grow?
  • Will I stock spare parts, or does the facility have spare parts available?

The list of questions for colocation can go on, and on, and the considerations are quite a bit more extensive then lighting up a dedicated server.

When it comes time to make that decision, be confident in choosing a quality host who will treat you with respect and work to earn your business.

– Alex Vial

Who are you guys?

This whole blog thing is new around here, we’ve never really had one and personally I’m happy to have a canvas to rant (er, share!) on that someone other than my co-workers will read. I figure the first (okay second, but first real post) should be a little insight into what makes us tick.

A bit of an intro about me to gives this post some insight: when it comes to ColoCrossing, I’m the resident infrastructure monkey. I manage everything from our web servers, backup servers, email, DNS  — you get the picture. Every so often I’ll give our network engineers a hand too when / if they need it, but that’s not terribly often. I also do customer support and help our guys out there, which is why a majority of our current clients have seen my name one way or another (and hopefully they all were happy with me :)).

When it comes to keeping everything running, there’s no such thing as a short cut and we don’t allow “winging it”. Our management team expects the absolute best from us and we’re expected to deliver just that. We use above industry standard equipment for everything from network gear, hardware, providers, and facilities. This creates an *incredibly* demanding work environment for all of us and let me tell you, each one of us loves it. Every employee here is the kind of person who works best when a deadline needs to be met or a complex deployment needs to be delivered. It also creates a little friendly competition amongst everyone but that’s a good thing I think…

We also take a personal approach to each and every client, ensuring you don’t feel like just a number but actually a client who’s provider is actively engaged in the success of your business. Let’s face it, when you do well so do we, and we want to make sure everybody gains here. For example, our VP of Operations (Hi Jon!) still answers basic support tickets, and in the next minute will be making pro-active phone calls to customers big and small making sure they’re still happy and checking in to see if there’s any problems. Our support ticket system allows you to rate tickets and rest assured, if you’re unhappy about the way something is handled and put in a bad review, one of our managers will follow up with the issue and figure out what you were unhappy with, and make sure it doesn’t happen again. We’ll call you anytime at your request, and happily take your phone call at any time of the day (or night) if there’s something you’re unhappy with.

So there you have it, the first real (second total) blog post in company history, giving you all a more personal insight into what goes on around here. I expect there will be plenty to rant write and talk about from everyone around here so stay tuned, someone might actually say something worth reading 🙂

Cheers!

-Brian

New Website

We’ve implemented a new website design which has been in development for awhile now.  Our previous site, which we had since 2007, was in dire need of a refresh, and a new Web 2.0 styling.  We hope you like it, please send us feedback!

We’re also going to be revamping our customer portal design soon to be more user friendly, and have a better overall look.

We appreciate comments on both the new site and portal, and any ideas you might have to improve it are very welcome.